Policies

Cancellation Policy

Clinic Cancellations: At Idaho Eyelid and Facial Plastic Surgery, our surgeons provide detailed consultations during clinic. We require one business day notice if you cannot make your scheduled clinical appointment time. Otherwise, $175 no-show fee will be applied. For our RN clinic, there is a $100 fee without one business day notice to cancel or reschedule (for existing patients).

Surgery Cancellations: At Idaho Eyelid and Facial Plastic Surgery, we strive to make the surgical process as smooth as possible for all patients. In order to maintain our surgery schedule and flow during surgery, it is important for us to have an accurate up-to-date schedule.

For Surgeries Less Than Four Hours. If you need to cancel or reschedule your surgery, please do so 10 business days or more prior to your scheduled surgery. Failure to notify our staff of a cancellation within that time will result in a $250 reschedule fee. Note that the 20% surgery deposit is non-refundable.

For Surgeries More Than Four Hours (facelifts, combination surgeries, etc.) If you need to cancel or reschedule your surgery, please do so 10 business days or more prior to your scheduled surgery. Failure to notify our staff of a cancellation within that time will result in a $1,000 reschedule fee. Note that the 20% surgery deposit is non-refundable.

Payment Policy

In order to control transactional costs for our patients and our practice, we encourage use of checks, cash, and Automated Clearing House (ACH) electronic payment. Credit cards are also accepted; however, patients will incur a 3% additional surcharge.